WhatsApp AI Agent for Customer Queries
QuickServe Retail
90%
Instant Response
1000+
Daily Conversations
3
Languages
The Challenge
The retail chain was receiving thousands of customer queries daily via WhatsApp—order status, product availability, store locations, return policies. Manual responses were slow and inconsistent, affecting customer experience.
Our Solution
We developed an intelligent WhatsApp bot powered by AI that understands natural language queries, integrates with their inventory and order management systems, and provides instant, accurate responses. The agent handles queries in multiple languages and seamlessly escalates to human agents when needed.
The Results
Measurable impact that transformed the client's operations
90% of queries answered instantly without human intervention
Response time reduced from hours to seconds
Handles 10,000+ conversations daily
Available 24/7 in 3 languages
“Our customers love the instant responses. The WhatsApp agent handles everything from order tracking to product queries. It's like having a tireless support team available round the clock.”
Sneha Pillai
Head of Digital, QuickServe Retail
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