Intelligent AI Agent for Support Ticket Resolution
TechCorp Solutions
85%
Auto-Resolution
-97%
Resolution Time
+60%
Team Productivity
The Challenge
The company was drowning in support tickets with an average resolution time of 72 hours. Their support team was overwhelmed, leading to customer frustration and churn. They needed a solution that could understand context, access knowledge bases, and resolve issues autonomously.
Our Solution
We built an intelligent AI agent powered by LLMs that integrates with their ticketing system. The agent analyzes incoming tickets, understands the context, searches through documentation and past resolutions, and either resolves the issue automatically or provides detailed guidance to human agents for complex cases.
The Results
Measurable impact that transformed the client's operations
85% of routine tickets resolved without human intervention
Average resolution time reduced from 72 hours to 15 minutes
Support team productivity increased by 60%
Human agents now focus on complex, high-value issues
“The AI agent has transformed our support operations. It handles the routine queries brilliantly, and our team can now focus on complex issues that truly need human expertise.”
Amit Verma
VP of Customer Success, TechCorp Solutions
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